Customer Service

WE ARE OPTIMIZING OUR SERVICE

Dear Business Partners,

In recent years, we have significantly strengthened our core business areas: business development, product management, marketing, IT, as well as maintenance & repair. These improvements ensure that we can continue to raise our unmatched level of service and quality.

YOUR ADVANTAGES

50 Years of Experience

Leading distributor of microsurgical instruments for research and manufacturing.

Repair and Maintenance Service

Extend the life of your equipment and maximize savings. Contact us for pricing via the provided details or your designated representative.

100% Satisfaction Guarantee

If you're not satisfied, return our instruments for a full refund.

Personalized Customer Support

Receive expert assistance Monday - Friday from 08:00 - 17:00 (CET) without waiting queues.

Product Availability

Over 1,200 instruments in stock, ensuring short delivery times.

Supreme German Quality Standards

Our instruments are inspected, refined, and optimized by hand in our workshop to ensure the highest quality.

Short Delivery Times

2-3 days in Europe and America, 5-7 days worldwide.

Trade Show Presence

Meet us at various events worldwide to test our products and receive on-site advice. Check our website for upcoming events.

Technical Product Consultation

Schedule a telephone or a video call for application-based solutions with our product specialist.

Custom Design

Get personalized, unique instruments tailored to your needs.